Southwest Air proves its personality

3 Jan

I was among those stranded around the holidays.  I inconvenienced myself to fly out of Baltimore instead of the more closely located Dulles and Reagan National airports, just so I could take Southwest to my home state of Ohio.  I’m glad I did, because after being diverted TWICE and landing in the wrong city, I had a truly pleasant customer service experience that reinforced my faith in Southwest.  Their happy blogging and social networking strategies purporting the company to be transparent proved true, after all!

Read more about my experiences — and Southwest’s online vs. offline personas — at

Look how HAPPY this family is!



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